Keep your screensaver at bay

Keeping with our tools theme for the quarter, here is a great little gem for those of us with policy-based (read: mandatory) screen savers on our laptops. Have you ever been in the middle of a presentation or demo when your screensaver came on that interrupted you? MouseJiggler comes to the rescue…

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Plow through log files in no time

Taking a break from some headier topics, I’d like to explore a few utilities that may make your life a little easier. To begin, have you been in the lab or at a POC stuck troubleshooting a problem and finding yourself in logging hell? Have you ever wished you could tail a file on Windows or keep many log files open at once? There’s a great little utility called BareTail that might be perfect for you.

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Top apps for SEs

I must admit to being fairly intrigued with my new iPhone. This is probably because 1) I’ve had the same old Blackberry for 5 years now, and 2) I had to wait for such a long time to get it on Verizon because I wouldn’t switch away.

During my conversion I of course plunged head first into the world of apps. The first of course being an Angry Birds download. In my research I came across many top 10 lists for various audiences and I thought we (SEs) warranted our own.

I went about this list in a couple ways. First, being cheap, I prioritized apps that are free that do the job well enough. While a couple apps are iPhone specific, I specifically selected some apps because they had wider availability for our android friends. Finally, I assumed you spent a lot of time at customer sites and a moderate amount traveling regionally within the US.

Some of these I’m sure you’ll be well aware of, but hopefully there’s a few nuggets in here worth your time.

So, in no particular order:

Dragon Dictation (free)

While the speed at which high school students can whip out a text via thumb-typing is certainly impressive, there are better ways to writing that 2 paragraph reply on the fly. Dragon provides a free mobile version of their desktop software that records and transcribes your voice. I can attest that it actually works very well and saves me time on anything over a 1-2 sentence reply. Simply open up the app, dictate your message, make a few (if any) corrections, and copy it into an email, text, clipboard etc.

It’s dirt simple and really shines because of its accuracy.

Mapquest (free)

Mapquest is the only free app that gives you voice prompted turn-by-turn directions and is GPS integrated. I’m sure there are many better solutions out there for a fee, but I get by just fine with this app and it rarely can’t locate the place I’m going. It does lack a good general map-based search feature which Google does so well, hence I do have to switch back and forth sometimes. That said, it allows me to skip carrying a second stand alone device or paying the 10 bucks at the rental car counter.

Award Wallet (free)

Assuming you travel you probably have a few different accounts for air, hotels, cars, etc. and it can good to see what rewards options you may have with each one. Award Wallet syncs all of that data and makes it available on your mobile while traveling. That should save you some hassle of having to log into a half dozen single purpose vendor apps. By keeping all of the data in one place it gives you a single view itinerary of your trip. Very handy.

Another companion app is TripIt, which was recently purchased by Linkedin. It also manages your travel and has a easy email option to load data, but it doesn’t monitor reward data as Award Wallet does.

Mocha VNC (free)

As much as we try to compartmentalize and make ourselves self sufficient on the road, there are always times it would be great to have access to our home or other desktop systems. This app gives you remote access to your VNC server from your phone. Navigating takes some getting used to, and you definitely wouldn’t touch up a photo using this, but if you need to get to something to attach in an email, or start an FTP upload, it will allow to get it done.

SalesForce.com Mobile (free)

For users of the SFDC CRM tool, this gives you quick access to perform reference checks and quick searches for something you may need onsite.

EverNote (free)

This note-taking app narrowly beats out the Microsoft OneNote app simply because its host version is free online. It has all the features EverNote users expect and the interface is quick to move around in. This doesn’t replace taking notes in a meeting, but does allow you jot quick notes and record critical bits that you need synced when you get back to your laptop.

iBooks (free)

iBooks is here not because of the app itself, which everyone likely already has, but what you can use it for. Most folks overlook the PDF option. Simply take your product manuals, whitepapers, and other docs and load them in bulk. Whenever you’ve got some downtime you can make a little progress or look up an important tech fact when your laptop isn’t nearby.

Linkedin (free)

I find the mobile app useful when you’re at the customer site and you find out you’re going to meet someone unexpected. During a 5 minute break (restroom or otherwise) you can do a quick search and get some good data about the prospect. usually it turns up at least something in common you can use to build rapport.

Card Munch (free)

Snap a quick photo and it gets turned into a contact record. Good for removing clutter and having to keep track of them for later.

Side tip: Keep the cards out and accessible while in the meeting. Arrange the cards in the seating order of the table to keep names straight. Only after the meeting should you scan and discard.

O Player HD (free)

If you’ve tried to take some movies with you on the road, you know what a pain it is to convert everything to Quicktime format. O Player plays pretty much everything. Even better, it can wirelessly access a Windows/Samba share to copy files (in addition to via iTunes). While the entertainment value on the plane is good, it also is great for productivity. Similar to iBooks, you can load up the webex recordings and other (e.g. .avi) content. Fill in your downtime into some training cycles.

ApptDialer ($4)

This is a gem of an app for iPhone users. I’m sure you’ve noticed (and if you’ve used a Blackberry you definitely notice) that you can’t direct dial a conference number+passcode from the Location field in a calendar entry. Since some of them have 10-digit passcodes this quickly had me searching alternatives. Outside of jailbreaking your phone, ApptDialer is the way to go. It gives you a slide wheel of all numbers in an invite and constructs the complex dial code for you. Don’t tell them, but I would have paid $10 for this.

Side tip: If you’re always dialing into a certain bridge like yours, your reps, boss’s etc. you can construct the same dial sequence in a contact record which is even quicker than using ApptDialer.

Why Apple blew this feature so badly I don’t know, but I’m sure it involved a kickback from someone.

Calendar Alarm ($2)

This is another app for the blackberry->iPhone converted crowd. You quickly notice there is no way to snooze a calendar invite. Cal Alarm does a bit more but that’s the killer feature that actually made me shell out a couple bucks for it.

Webex Meeting Center (free)

Most of us spend a good deal of time delivering webex-style presentations to remote customers. This app is handy for two reasons. First, it allows you to view
presentations that your rep might be giving or while you’re sitting at the airport dialing in to some corporate training. Second, while I wouldn’t recommend you
use this to do a screen share, it’s good enough that you can pull over to the side of the road and share a slide deck and advance the slides. Sometimes that’s enough.

While I mention Webex, GoToMeeting and others are available that have a similar featureset.

Dropbox (free)

I don’t keep it a secret that I love dropbox and use it for a great many things. The dropbox app works as advertised and comes in very handy for accessing notes and any other files that natively open on the iphone. Since I keep my active customer folders inside Dropbox it gives me access to pretty much everything else I need on the road. My one complaint is that I can’t set it to sync all files in certain folders. That would be the icing on the cake.

Toodledo ($3)

With a myriad of free options why pay 3 bucks for a task list? The answer is simplicity in my case. Toodledo is the only free web service that allows for Outlook synchronization. I wrote about this in depth in my GTD series. Toodledo made a smart business move charging a 1-time fee for an app (something I would do) to pull money in from an otherwise free service that many rely on. This allows me to keep 2 different computers, and iPad and iPhone all synced and it works very cleanly.

Side tip: Many people sync Outlook via “contexts”. The Toodledo app relies on folders. Therefore, you’ll need to reset your sync app to map Outlook categories to folders.

Flight Aware (free)

This app simply gives you the most reliable flight status of any source/app I’ve tried. They must have a mole in flight traffic control because I get time updates several minutes faster that competing services. The first update is almost always the eventual arrival/departure time as well; contrast that against SWA/AA/UA/etc updates that seem to update in increments of 15 minutes (my guess is to let passengers down easy?).

Productivity Boost – Managing License Keys

Every so often an event happens that makes you realize you need to be better organized in a certain area. For me, wasting the better part of a morning dealing with license key headaches prompted some investigation. Since many SEs have to manage a suite of keys for themselves and the products they sell I thought I few pointers relevant.

1 – Gather existing keys
Since almost everyone deals with Windows and Office let me start there. Reader JS pointed me to a great little app called the Magical Jelly Bean Keyfinder. It can be used to extract MS license keys from your OS for later reference.

Many products allow you simply to go to Help>License/About/Activation/etc to view your key. For those that don’t, about.com put together a nice reference list of several key finding applications. If you still can’t get a specific key Google may be able to turn up someone who has solved that problem for your product.

2 – Storing keys
Since we’re basically talking about storing paired names (apps and keys) you can work in pretty much any solution to store your keys. I used to have a Google doc I could access from anywhere. You can even buy a special purpose application or freely download a slightly more robust Product Key Manager, though I don’t recommend it.

For the more security-minded, I recommend leveraging your existing password manager. Set up the name of the application and use the password field for you key. This keeps them secure and ensures you don’t need yet another single-purpose app.

3 – Keeping it updated
I sync my password app among multiple computers so I always have it with me when I travel. Depending on how your company manages demo/trial keys, you might be able to set a standard task in your calendar to get a new key set monthly (or whenever it makes sense). That way you never have to worry about showing up to a customer without a key or needing one for a different expiry timeframe, etc.

Odds and Ends

I’ve been somewhat consumed with rebuilds of several systems at home. Through this arduous process I’ve come across four utilities/resources that I’ve found helpful that I wasn’t previously aware of. If your trade involves working with computers and lab systems, these just might help you out.

Mounting ISOs

One thing I love about VMware is that it is super easy to mount ISO files. I wish that functionality was native to Windows. In the past I had used the Windows Virtual CD Control Panel to provide this functionality but felt it lacking. 

Then I found Virtual CloneDrive from Slysoft. This is a free utility that gives your right-click functionality to mount any ISO on your system. It’s free, a simple install, and effortless to use. A must have for the SE tool bag.

Booting Up

I don’t know about you but I’ve always been surprised at how difficult it can be to acquire basic hardware functionality in a pre-OS (boot up) environment. I’ve got two winners here.

Ultimate Boot CD

If you’ve ever been a sysadmin I’m sure you had your own special concoction of special boot CD. The folks at Ultimate Boot CD have done all the heavy lifting for you. Just download and burn their software to a CD and you have most every utility you could need. Very handy!

Boot from USB

If booting from a CD/DVD-ROM is too much of a hassle or not available, most BIOS allow you to boot directly from an attached USB (thumb) drive. This gives you the added benefit of being able to make changes on the fly to your boot disk without having to physically burn new media. Here is a pretty complete resource from BootDisk.com.

Expanding a VMware Hard Drive

If you use VMware a lot to create and manage your software demo library, you’ve no doubt run into instances where the base image you’re using simply doesn’t have enough space to run the latest and greatest version of software you’re selling. Since it’s a pain to recreate a new gold base image you’d rather just expand what you have. No longer to you have to go through this old methodical process. Now you can use VMware Converter to do it for you through the UI. Very slick! (why this isn’t standard in Workstation I don’t know, AHEM!)

Enjoy. Hopefully at least one of these prevents a little more gray hair for you.

Reducing Home Lab Clutter with Synergy

As someone that had quite an extensive lab set up at home, this application is a lifesaver. Synergy basically allows you to control multiple machines using the same keyboard or mouse–even across multiple OSs. The main difference between Synergy and a KVM is the “V”. Synergy assumes you use different monitors. I would typically have 3-4 monitors on so I could see multiple views at once. Plus, the clipboard share is a huge timesaver.

From the Synergy website:

Synergy lets you easily share a single mouse and keyboard between multiple computers with different operating systems, each with its own display, without special hardware. It’s intended for users with multiple computers on their desk since each system uses its own monitor(s).

Redirecting the mouse and keyboard is as simple as moving the mouse off the edge of your screen. Synergy also merges the clipboards of all the systems into one, allowing cut-and-paste between systems. Furthermore, it synchronizes screen savers so they all start and stop together and, if screen locking is enabled, only one screen requires a password to unlock them all. Learn more about how it works.

Gadget Storage

I came across a post on the Pragmatic Marketing PM blog that I thought would be of interest to gadget-loving SEs. If you use an iPod, cell, GPS, etc in your car, ProClipUSA just may have the right solution for you.

Here is a sample of their wares:

ProClipUSA Wares